Wednesday, June 16, 2010

Trobbl About Computer

"I can't move the mouse", or "the keyboard doesn't respond."
• Check the cable connections between mouse, keyboard and the computer. Are they in the right ports?
• Swap the mouse or keyboard temporarily with one that you know works on another machine. Does it work now?
• Try restarting with the cables connected correctly.
"I can't read a floppy/zip disk or CD"
1. Does your computer recognize the drive? (Usually A: for floppies)
2. Can you read ANY other floppy disks, or none?
3. Can it be read in another computer? Mac or PC?
4. What type of disk is it? Is it high density, low density, Mac or PC formatted?
5. Run a complete AntiVirus scan of the floppy disk.
6. Can you read anything off the disk, or is it just a problem with one file?
7. Copy the file(s) to the local hard drive, then try to open it.

"I can't print."
1. Are you connected to the network?
2. Are you printing to a local or network printer?
3. If it is a network printer, can anyone in the office print from any other computer to that printer?
4. Can you print to any other printer?
5. Try turning printer on and off. Check printer network cables, remove and put back in.
6. Is there a paper jam at the printer?
7. On a PC, go to Start > Settings > Printers. Is the printer you want listed? Is it shaded out? If you can open up the printer, check the printer queue. Has it stalled, or is a job stuck in it? Try deleting the print job.
8. On a Mac, go to chooser. Do you see all the printers listed on the right? Are you selecting the proper driver - Adobe or HP, etc.? Is your printer listed? Are other printers listed? Try setting it up again.
"My software application doesn't work."
1. When did it last work? Has this software been working recently, or is this the first time you've tried it?
2. Did you delete, or move any files?
3. If this is the first time you've tried it? Did you try to install it yourself? From disk, or over the network?
4. If installed over the network, did you receive any error messages during or after the installation?
5. Are you on the network?
6. On a Mac, try rebuilding the desktop (do this by restarting while holding down the option and apple clover key).
7. Reload the software.
"My computer keeps crashing in... (Word, Excel, etc.)."
1. Try opening different files in the program, not the same one each time. It may be a data problem, not the software.
2. Try shutting down and restarting the computer.
3. Reload the software.
Data or File Related Troubleshooting (Word, Excel, etc.)
1. Try opening file from hard disk first, not from a floppy disk/CD or memory stick.
2. Open file and save it with a different name. The original may be corrupted.

Regsvr32.exe is included with Microsoft Internet Explorer 3.0 or later versions, Windows 95 OEM Service Release 2 (OSR2) or later versions, and Windows NT 4.0 Service Pack 5 (SP5) or later versions. Regsvr32.exe is installed in the System (Windows Me/Windows 98/Windows 95) or System32 (Windows NT/Windows XP/Windows Vista) folder.
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Regsvr32.exe usage
RegSvr32.exe has the following command-line options:
Regsvr32 [/u] [/n] [/i[:cmdline]] dllname

/u - Unregister server
/i - Call DllInstall passing it an optional [cmdline]; when used with /u calls dll uninstall
/n - do not call DllRegisterServer; this option must be used with /i
/s – Silent; display no message boxes (added with Windows XP and Windows Vista)
When you use Regsvr32.exe, it attempts to load the component and call its DLLSelfRegister function. If this attempt is successful, Regsvr32.exe displays a dialog box that indicates success. If the attempt is unsuccessful, Regsvr32.exe returns an error message. This may include a Win32 error code. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
193625 ( ) WinInet error codes (12001 through 12156)
For example, to manually register a Sample.ocx ActiveX control, type the following command at command prompt:
c:\regsvr32.exe sample.ocx

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